1.       Detailed description of goods and/or services

Blue Ocean Dive Resort is a business in the Tourism Industry that offers Scuba Diving Holidays.

2.       Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 working days and bookings confirmed by way of email confirmation.

3.       Refunds policy

  • 20% deposit secures the booking
  • Full payment is due 6 weeks prior to arrival date
  • Cancellation within 14 days of arrival date forfeits full amount of booking total (We usually keep this as a credit for future bookings)
  • Cancellation between 14 and 28 days forfeits 50% of the booking total
  • Cancellation 28 days + is 80% refundable (Total of payment, minus deposit)

4.       Customer Privacy policy

Blue Ocean Dive Resort shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

5.       Payment options accepted

Payment may be made via Visa and MasterCard, Electronic Funds Transfer, PayPal and Transferwise.

6.       Card acquiring and security

Card transactions will be acquired for Blue Ocean Dive Resort via PayGate (Pty) Ltd who is the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7.       Customer details separate from card details

Customer details will be stored by Blue Ocean Dive Resort separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8.       Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9.       Responsibility

Blue Ocean Dive Resort takes responsibility for all aspects relating to the transaction including the services sold on this website, customer service and support, dispute resolution, and delivery of services.

10.     Country of domicile

This website is governed by the laws of South Africa and  Blue Ocean Dive Resort chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Company Physical Address:  1 Reynold Street, Umkomaas,  4170, South Africa 

11.     Variation

Blue Ocean Dive Resort may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12.     Company information

This website is run by Oceanworx cc (close corporation) based in South Africa trading as

Blue Ocean Dive Resort and with registration number 2000/056452/23 and Gary Bruce Snodgrass (Director)

13.     Blue Ocean Dive Resort Contact details

Company Physical Address:  1 Reynold Street, Umkomaas,  4170, South Africa 

Email: nicki@blueoceandive.co.za

Telephone:   082 260 8598

 

 

PayGate (Pty)

Tel no: 087 820 2020